Tuesday, December 27, 2022

Globe optimizing SIM Registration portal for better customer experience

Globe, the leader in Mobile, launched its SIM Registration portal new.globe.com.ph/simreg early on December 27, Tuesday, in compliance with the law but had to make the site temporarily inaccessible to ensure a better registration experience for customers.

Several customers were able to access the site and register between 4 a.m. and 7 a.m. but the portal temporarily went offline as the site is being optimized. Globe aims to have the online platform back up within the day.

“We would like to thank our customers for going in to register early. Technical teams are working double time so the online platform can go live before the day ends. Rest assured that we are optimizing our systems to give you a better registration experience. We’d also like to remind our customers that there is enough time to register,” said Yoly Crisanto, Chief Sustainability and Corporate Communications of the Globe Group.


All Globe Prepaid, TM, Globe At Home Prepaid WiFi, Globe Mobile WiFi and Globe Business prepaid customers have until April 26, 2023 to register. Registration via the Globe One app will begin by January 2023, while on-site assisted registration will start in February 2023 for Globe customers facing challenges using digital or online platforms, using feature or basic phones, or have no internet access.


Globe has been preparing for the implementation of the SIM Registration Law but had to recalibrate its system within just 15 days given the release of new guidelines under the implementing rules and regulations (IRR), including the verification step through a selfie. The IRR was released on December 12, 2022.


“We ask our customers for their understanding as we experience these birth pains given this massive deployment of software. We’re setting the stage for our customers to have a good digital experience,” Crisanto said.


Meanwhile, data and information of existing Globe Postpaid, Globe Platinum, and Globe Business postpaid customers’ are already included in the Globe registration platform. Globe shall get in touch with these customers to confirm and complete their registration details to ensure customer information is aligned with the requirements of the law.


The SIM Registration Act is a major step in the fight against fraudsters who use anonymous SIM cards for illegal activities. This gives customers an extra layer of security and protection.


The law also complements Globe's ongoing efforts to combat fraud, like investing in filtering systems, proactively blocking scam and spam SMS, and partnering with banks and other financial institutions to share data.


For more info about the SIM registration process, go to https://www.globe.com.ph/register-sim-card.html#gref


To learn more about Globe, visit www.globe.com.ph.

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