Tuesday, September 12, 2023

Smart provides emergency assistance to roaming customers affected by Morocco earthquake

Following the 6.8-magnitude earthquake that struck Morocco, customers of Smart Communications, Inc. (Smart) in the North African country will receive emergency communication assistance to help them in this time of need.

“We are monitoring the situation in Morocco and are ready to assist our kababayans. It is important for us to provide them with means to communicate in this time of crisis as we also pray for their health and safety overseas,” said Shing Dimagiba, Smart Vice President for Postpaid and International Roaming Business.

Postpaid customers will have their postpaid bills reversed for roaming calls and text messages, while prepaid customers will also have free load assistance so that they can contact their families or the authorities to report their situation.


Smart roaming customers in Morocco simply need to turn on their phones and connect to Smart’s network partners to use these free services from Smart. They will receive a text message with instructions that they can easily follow.


Rescue and retrieval operations are currently underway in Morocco, where over 2,000 people have died and more than 2,000 were reportedly injured due to the deadly earthquake. As of writing, the Philippine Embassy in Morocco stated that no Filipinos have been seriously affected by the disaster that struck Marrakech and other parts of the country last Friday. They also encouraged Filipinos in affected areas to contact the embassy through its hotline +212694202178 and official Facebook Page in case they need assistance.


Driven by malasakit and its commitment to keep Filipinos everywhere connected, Smart consistently comes to the aid of overseas Filipinos, providing load assistance during the crises in Afghanistan, Myanmar, Ukraine, and Sri Lanka. 

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