ePLDT first in PH to rollout Salesforce Commerce Cloud

(Manila, Philippines – March 2021) ePLDT, the ICT arm of PLDT Enterprise, is the first in the Philippines to launch and offer Salesforce Commerce Cloud which is a cloud-based eCommerce solution that simplifies personalized shipping experience for businesses and their end customers.

Salesforce Commerce Cloud will enable businesses to adopt a unified, intelligent digital commerce experience – both online and in the store. The said eCommerce platform simplifies the way brands create, launch, and maintain multiple sites by using a single system to manage all customer engagement channels.

Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups, says that “Our commitment is to continuously support businesses of all sizes by enabling them with the latest technologies. We are glad to offer this newest cloud commerce platform in the country. This will allow businesses to use a one-stop eCommerce solution and free businesses from the demands of managing various digital channels.”

ePLDT supports complete customer journey across Salesforce CRM service functionality and complementary enterprise applications. By connecting Salesforce Commerce Cloud with other Salesforce clouds, businesses can power the entire customer lifecycle — from awareness and acquisition, to purchase and fulfillment, to advocacy and retention.

As ePLDT strives to provide a differentiated customer experience, its operations team completed specialized training and certifications on Salesforce B2C Commerce Cloud to strengthen the group’s competency in providing the service.

In December 2020, PLDT and Smart launched Animo Smart Online Store with De La Salle Philippines (DLSP), which benefits over 80,000 students of De La Salle across the country. Through Salesforce B2C Commerce Cloud, the required e-commerce provisions are being serviced to the DLSP community.

ePLDT, along with the entire PLDT Enterprise group, aims to continuously build industry and domain expertise through innovations and strategic partnerships such as this one with Salesforce.

To learn more, visit epldt.com

PH Digicon 2020 features Salesforce’s David Schmaier

(Manila, Philippines - October 28, 2020​) PLDT Enterprise, which is holding the first fully-virtual Philippine Digital Convention (PH Digicon) 2020 from October 28-30, will have Salesforce Industries CEO David Schmaier as one of the event’s headline speakers.

Carrying the theme, “IMPACT”, this year’s PH Digicon aims to inspire attendees to embrace the call of making a positive impact on society through the adoption of innovations and technologies set to define the new future of work.

Schmaier is set to talk about Digital Transformation: A Point of Impact Across Industries—giving a look at how online service companies have disrupted the global work landscape with game-changing platforms.

He founded and was CEO of Vlocity, a startup and three-time Forbes Cloud 100 company (201, 2018, 2019) that has built several industry-specific CRM tools such as media and entertainment and healthcare and government, which Salesforce acquired in June this year for $1.33 billion. He is responsible for Salesforce Industry Cloud software and industry strategies.

With over three decades of experience building CRM, cloud, and industry-specific vertical software companies as an executive, entrepreneur and board member and investor, Schmaier’s presence in the Philippine Digital Convention 2020 will surely give its delegates a glimpse on how the acquisition of Vlocity made an impact. While Salesforce has developed some of its own industry solutions, having a division devoted to verticalized tools creates additional market opportunities for the company. Likewise, PLDT also fortified its partnership with Salesforces and Vlocity ​earlier this year​, signing off on a three-year digital transformation program that enabled it with industry-specific applications from Vlocity built 100% natively on the Salesforce platform.

“The world has forever changed and will stay in this new digital normal. Our Salesforce industry clouds are purpose-built and embed best practices for 12 distinct industries, making them the fastest path to digital transformation,” according to Schmaier.

The fully virtual PH Digicon 2020 will be hosted and moderated by PLDT FVP & Head of Group Corporate Communications Cathy Yang. The event is free and open to all across the Asia Pacific region, and serves as a venue for global digital thought leaders, mavens, and pioneers who will come together to discuss technological solutions in their respective regions.

For more information on PH Digicon 2020, visit pldtenterprise.com/phdigicon2020.