(Manila, Philippines – December 2020) PLDT Enterprise, the B2B arm of the country’s largest integrated telecommunications company PLDT recently launched the MVP Bossing 2020 campaign with the theme “Rediscovery. Reinvention” to give recognition to and show appreciation for local business owners who are overcoming the challenges brought on by the COVID-19 pandemic.
This year, instead of the usual awards night gathering, MVP Bossing now takes form as a digital campaign which intends to inspire businesses to bring fresh ideas to the table and impart the idea that the pandemic offers meaningful opportunities for change and innovation. One of these inspiring stories is that of Toby’s Sports, the Philippines’ largest store for sports and fitness, which managed to pull through by adapting and changing to the new normal.“I guess when we say new
normal, there is nothing really normal with what we went through,” shared
Roberto Claudio Sr., Chairman of Quorum Holdings Corporation.
The start of the lockdown in
the country proved challenging for Toby’s Sports. What they initially thought
was a 30-day lockdown became three months of uncertainty. Yet the company
understood its role in helping the people deal with the pandemic.
“Fitness and health are very
important. We felt that this was not being projected much. People were getting
lonely, people were getting anxious. They couldn’t get out. They couldn’t trust
the person beside them. They couldn’t go out running or jogging,” stated
Claudio. “We need to address the needs of people to remain fit and healthy.
Our argument then was if people were fit and healthy, they would be less prone
to infection.
He shares that the pandemic
has changed the way we live, specifically how Filipinos manage their health
during these times. “We saw this realization of what was changing so we could
come up with how we could reconfigure or reinvent our operations.”
Toby’s Sports then sought to
recalibrate their methods of serving their customers, while ensuring the safety
and security of everyone. They began offering curbside pick-ups of orders in
selected store locations, opening virtual stores in Lazada and Shopee, then
coming up with online live stream sales on certain Saturdays of the month.
“If the customers could not
come to Toby’s Sports, then we should be the one to bring these products to the
people. We gave the option to the customers. In these times of pandemic
and where retailing is not all about in-store but it is about how you can serve
the customer,” he shared.
With Toby’s Sports having
successfully reinvented its operations, Claudio shared that business owners must continue to be fearless and constantly anticipate the challenges in the business landscape in order to thrive in the future.
“Fearlessness is necessary today. It’s not about recklessness or being too aggressive. It’s about being an optimist. Leaders, especially our bossings, have exercised this optimism in being able to pursue this business. We need to expect that these changes will be the new normal and these changes will be the future. It is imperative that the leaders of any business remain optimists, and plot the course where the company wants to go,” he concluded.
Jovy Hernandez, ePLDT
President & CEO and SVP & Head for PLDT and Smart Enterprise Business
Groups expressed admiration for Toby’s Sports in handling the pandemic’s
challenges. “We highly commend Mr. Bobby Claudio and the rest of Toby’s Sports
team for showing agility to reinvent their ways of working during the height of
the pandemic. Their flexibility enabled them to deliver their products amid the
challenges they faced, which highly contributed to ensuring the healthy
lifestyle of Filipinos today. And we at PLDT Enterprise are committed to assisting
them in sustaining their growth with our technology solutions.”
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