TeamViewer Launches DEX Essentials to Empower Small and Medium Businesses with Enterprise-Grade IT Capabilities

Singapore – TeamViewer, a global leader in digital workplace solutions, has unveiled TeamViewer DEX Essentials, a groundbreaking addition to its product lineup that brings digital employee experience (DEX) technology to businesses of all sizes — including small and medium-sized enterprises (SMEs) for the first time.

Traditionally, DEX platforms have been designed with large corporations in mind, focusing on the demands of managing thousands of users and devices. With DEX Essentials, TeamViewer is making advanced DEX capabilities more accessible, offering an out-of-the-box, easy-to-deploy solution that helps IT teams proactively manage digital workplaces regardless of their size.

“A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “With TeamViewer DEX Essentials, we’re putting real-time visibility, automated remediation, and smart insights into the hands of every IT team.”

Currently available through an early access program, TeamViewer DEX Essentials will launch commercially later this month. Initial feedback has been highly positive, highlighting the value of combining TeamViewer’s trusted remote connectivity with powerful DEX technology.

For businesses in Singapore, where digital competitiveness is crucial, this solution arrives at a pivotal time. TeamViewer DEX Essentials allows organisations to optimise IT operations, reduce downtime, and enhance employee productivity — all while maintaining system stability and compliance.

Key features of TeamViewer DEX Essentials include:

• Proactive issue resolution before performance or network problems affect users

• Automated fixes for routine IT tasks, reducing service tickets and saving time

• Seamless security and system updates that avoid interrupting daily workflows

• Actionable analytics to enhance compliance and employee experience

The launch follows TeamViewer’s acquisition of 1E, a move that significantly strengthens its position in the DEX space. Built on 1E’s proven technology, DEX Essentials is fully integrated into TeamViewer’s Remote and Tensor platforms, delivering enterprise-grade features within a user-friendly framework tailored for lean IT teams.

With DEX Essentials, TeamViewer is fulfilling its mission to simplify complex IT processes and extend premium digital workplace tools to all organisations — not just the largest players.