TeamViewer Optimises Simulator Operations Efficiency for the Mercedes-AMG Petronas Formula 1 Team

Göppingen – TeamViewer, a global leader in digital workplace solutions, is driving improvements for The Mercedes-AMG PETRONAS Formula 1 Team with the performance-enhancing advantages of TeamViewer Tensor in managing the driver-in-loop simulator.

In the highly competitive world of Formula 1, every millisecond counts. The Mercedes-AMG PETRONAS F1 Team seeks to ensure a competitive advantage at every stage of a race weekend to get the car across the finish line first, including the technology it deploys throughout its operations.

Part of this process is the driver-in-loop simulator, which replicates the behaviour of a real car, but in a controlled digital environment where every circuit can be driven on and every possible car configuration can be explored. Mercedes-AMG PETRONAS F1 Team drivers, George Russell and Kimi Antonelli, use this simulator to test drive different car setups and discover the best possible options to configure it for the race weekend. This year, the simulator work is especially important for rookie driver Antonelli as he familiarises himself with new tracks.

The team’s reserve and simulator drivers are also often busy in the simulator, especially during race weekends. Simulator drivers and the simulator team work closely with the engineers to test solutions for real-time issues, which, if effective, can be applied to the race cars on the next session. As the race team is frequently overseas and in different time zones, TeamViewer Tensor ensures that key personnel have the flexibility to log in, monitor, and make changes to the simulator devices remotely, even when they're not on site in Brackley, England.

This maximises the use of these simulators with unmatched security, scalability, and manageability.

Christian Damm, Simulator Development Engineer for the Team, notes that, “Not only are the simulators a sensitive area, they're also very secretive. We need to be able to trust that the data security is in place. With TeamViewer, we can have that peace of mind. The work in the simulator has an impact on the track, so being able to push boundaries and enhance performance is a win for my team."

Damm also highlights that one of the benefits of using TeamViewer Tensor is dynamic remoting that allows multiple users to connect to one machine to troubleshoot a problem together. He has a specific setup at his desk, with multiple screens, and is able to replicate this remotely on his laptop.

In addition, TeamViewer Tensor’s scalability and centralised management allows the simulator team to effortlessly add or remove users and machines, reducing the time it takes to manage new resources and secure them within groups. Tensor also displays significantly better resolution than the previous software used by the team, which would stutter and freeze. Tensor’s ability to utilise a higher bit rate and tune colours as needed has allowed it to avoid these disruptive issues, providing a high-quality experience at all times. And whether it’s a trackside engineer or IT staff at the factory, ensuring that team members can access the data in real time can be the difference between winning and losing on the track.

“On the track, every second counts - so we need to ensure our technology implementations can keep up to ensure drivers and team members can access all the data they need in real time to make those split-second decisions to get us over the finish line. We use TeamViewer across our digital workplaces, whether the office, the factory, or at the track, so when Christian approached us about new technology for the simulation, Tensor was the obvious choice. Due to the cost cap all our technology deployments have to deliver value. It is always a balancing balance where technology spend will make more of an impact than putting the money elsewhere in the team,” said Steven Riley, Head of IT Operation and Service Management, Mercedes-AMG PETRONAS F1 Team.

Watch here for more detail on how The Mercedes-AMG PETRONAS F1 team is using TeamViewer.

TeamViewer Launches AI-Powered TeamViewer ONE to Streamline Digital Workplaces

Singapore – TeamViewer, a global leader in digital workplace solutions, has officially launched TeamViewer ONE, an all-in-one digital workplace management platform unveiled at the Gartner Digital Workplace Summit in London. Designed to address modern IT challenges, the platform leverages advanced AI to reduce downtime, optimise IT support, and enhance employee experiences across all work environments.

In today’s digital-first landscape, many organisations struggle with a tangled web of disconnected IT tools. A recent CIO survey shows that 95% of IT leaders plan to consolidate vendors in the coming year, with 80% aiming to cut back on the number of point solutions. The shift toward unified platforms is particularly pressing in regions like Southeast Asia, where hybrid work models have introduced new layers of complexity, especially in maintaining security and compliance.

TeamViewer ONE directly tackles these issues by combining remote monitoring, AI-driven automation, secure connectivity, and digital employee experience (DEX) tools into a single, scalable platform. It allows businesses—from startups to global enterprises—to simplify operations while managing both traditional IT endpoints and a wide variety of connected devices.

Mark Banfield, TeamViewer’s Chief Commercial Officer, noted: “Almost all workplaces are digital nowadays. With TeamViewer ONE, we’re cutting through the complexity and offering a unified solution that adapts to any business size or industry.”

Key features of TeamViewer ONE include:

• Remote Monitoring & Management (RMM): Offers proactive monitoring, endpoint security, MDM, and patching for seamless device compliance.

• TeamViewer Intelligence: AI tools like CoPilot provide context-aware diagnostics, while Session Insights generate actionable performance reports.

• Remote Connectivity: Delivers secure, high-performance remote access across distributed teams.

• Digital Employee Experience (DEX): Real-time visibility into endpoint health and productivity, enabling IT to resolve issues proactively and drive employee engagement.

Mei Dent, Chief Product and Technology Officer at TeamViewer, emphasized: “Companies can’t afford blind spots in IT and employee experience. TeamViewer ONE empowers IT teams with automation, visibility, and intelligence to replace fragmented tools with a unified, future-ready platform.”

TeamViewer ONE is now available in flexible Business and Enterprise packages, bundled under a single-agent license to meet the evolving demands of today’s hybrid workforces.

TeamViewer Launches DEX Essentials to Empower Small and Medium Businesses with Enterprise-Grade IT Capabilities

Singapore – TeamViewer, a global leader in digital workplace solutions, has unveiled TeamViewer DEX Essentials, a groundbreaking addition to its product lineup that brings digital employee experience (DEX) technology to businesses of all sizes — including small and medium-sized enterprises (SMEs) for the first time.

Traditionally, DEX platforms have been designed with large corporations in mind, focusing on the demands of managing thousands of users and devices. With DEX Essentials, TeamViewer is making advanced DEX capabilities more accessible, offering an out-of-the-box, easy-to-deploy solution that helps IT teams proactively manage digital workplaces regardless of their size.

“A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “With TeamViewer DEX Essentials, we’re putting real-time visibility, automated remediation, and smart insights into the hands of every IT team.”

Currently available through an early access program, TeamViewer DEX Essentials will launch commercially later this month. Initial feedback has been highly positive, highlighting the value of combining TeamViewer’s trusted remote connectivity with powerful DEX technology.

For businesses in Singapore, where digital competitiveness is crucial, this solution arrives at a pivotal time. TeamViewer DEX Essentials allows organisations to optimise IT operations, reduce downtime, and enhance employee productivity — all while maintaining system stability and compliance.

Key features of TeamViewer DEX Essentials include:

• Proactive issue resolution before performance or network problems affect users

• Automated fixes for routine IT tasks, reducing service tickets and saving time

• Seamless security and system updates that avoid interrupting daily workflows

• Actionable analytics to enhance compliance and employee experience

The launch follows TeamViewer’s acquisition of 1E, a move that significantly strengthens its position in the DEX space. Built on 1E’s proven technology, DEX Essentials is fully integrated into TeamViewer’s Remote and Tensor platforms, delivering enterprise-grade features within a user-friendly framework tailored for lean IT teams.

With DEX Essentials, TeamViewer is fulfilling its mission to simplify complex IT processes and extend premium digital workplace tools to all organisations — not just the largest players.