The initiative is part of Smart Cares, the company’s ongoing commitment to help Filipinos stay connected during emergencies and crises. Over 31,800 Filipinos live and work in Iran and Israel—each one a vital link to a Filipino family, representing over 150,000 loved ones who may be anxiously waiting for news from their relatives abroad. Smart hopes to provide them some relief and peace of mind during this uncertain time.
During the three-day window, Smart prepaid and postpaid subscribers can make free landline and mobile calls to loved ones in Iran and Israel, subject to a fair use policy of 5 minutes per call.
In addition, Smart subscribers currently in Israel will receive free GigaRoam Global 1GB data roaming access, allowing them to stay connected online without incurring additional charges.
To further support Filipinos in these regions, Smart has also activated the Smart Care Crisis Hotline: +63288457799. This toll-free service serves as a critical fallback when other communication channels are unavailable. Through the hotline, Smart can help troubleshoot connectivity issues for affected users, assist those unable to reach their families in the Philippines, and support Filipinos who cannot get through to the Philippine Embassy or OWWA. The hotline will also provide verified updates and safety advisories to help users navigate the situation with reliable information.
“In times of uncertainty, the most important thing we can offer is presence—and communication is how we show up for each other,” said Anastacio “Boy” Martirez, Chief Operating Officer of Smart. “This is our way of standing with Filipino families, wherever they are.”
Smart is closely coordinating with international partners to ensure stable service. Further announcements will be posted on Smart’s official channels.
For updates, visit www.smart.com.ph or follow @LiveSmart on social media.
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