Security Bank Partners With WIZ.AI to Elevate Customer Engagement With Advanced Conversational AI

Makati City, Philippines – Security Bank has entered into a strategic partnership with WIZ.AI, a regional leader in AI–powered voice automation, to strengthen its digital transformation agenda and enhance customer engagement through secure, scalable, conversational AI. The partnership was formalized in a signing ceremony held at the Security Bank Centre in Makati City on November 17, 2025.

The collaboration marks a significant step in the Bank’s efforts to modernize operations and apply intelligent automation across key service touchpoints, including collections. By integrating WIZ.AI’s natural language processing (NLP) and voice automation capabilities, Security Bank aims to improve efficiency, accuracy, and responsiveness while delivering more personalized customer experiences.

“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head at Security Bank. “With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”

Echoing this, Jianfeng Lu, Founder and CEO of WIZ.AI. said, “Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI. Security Bank’s dedication to BetterBanking strongly aligns with our ‘’local-first’ vision—leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned. We are excited to support the Bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”

The partnership forms part of Security Bank’s broader digital transformation roadmap, which prioritizes data-driven decision-making, operational efficiency, and the responsible adoption of new technologies to enhance customer experience.