Vivo Philippines Encourages Users to Activate Accounts for Added Device Services and Membership Benefits

MANILA, PHILIPPINES — Vivo is encouraging smartphone users to activate their Vivo Accounts to gain easier access to essential device services, digital warranty information, data backup tools, repair assistance, and exclusive membership benefits.

The Vivo Membership program is designed to give customers a more convenient way to manage services throughout their device ownership, bringing several important features together under a single account.

One Account for Essential Device Services

Once activated, a Vivo Account provides access to the E-Warranty Card, allowing users to digitally check their warranty status and policies without having to keep track of a physical warranty document.

The account also connects users to Vivo Cloud and EasyShare, which can help back up important data such as photos, contacts, and messages. These tools can also make transferring information easier when users upgrade to another Vivo smartphone.

For lost or stolen devices, Find Hub allows users to remotely locate, lock, or erase their phones. Customers can also use their accounts to book repairs, find service centers, and reach Vivo customer support through Messenger, WhatsApp, and Live Chat.

Membership Benefits That Grow With You

Activating a Vivo Account also allows customers to join the Vivo Membership program, which has three levels: Member, Silver, and Gold.

Membership levels are based on accumulated EXP points. Customers earn 1 EXP point for every Php 1 spent on a phone, 10 EXP points for each day they sign in to Vivo.com, and 1,000 EXP points for registering an account.

The current classifications are:

• Member: 0–29,999 EXP points
• Silver: 30,000–39,999 EXP points
• Gold: 40,000 EXP points and above

Higher membership levels provide additional benefits and services.

Members receive benefits such as one free screen protector per year, maintenance and inspection services, mobile phone detection, free repair service, mail-in repair service, and free shipping for qualifying purchases.

Silver Members receive four free screen protectors annually, loaner phone service, and lifetime free shipping. Gold Members receive six free screen protectors per year, priority customer service, a 10% discount on repair parts up to three times annually, loaner phone service, and lifetime free shipping.

Activation Takes Only Minutes

Customers can activate their Vivo Account through the Vivo Store app by selecting Me, signing in with a Google account or email, and selecting Member to view their account and EXP points.

Vivo Product Experts can also assist customers with registration and E-Warranty activation in stores. The process typically takes just two to three minutes.

With a Vivo Account, customers can keep warranty information, device services, support options, and Membership benefits connected in one place—making it easier to get continued value from their Vivo smartphones long after purchase.