Paradise Connected: Eastern Communications and Shangri-La Mactan, Cebu Forge Strategic Partnership to Deliver Next-Generation Connectivity

Eastern Communications and Shangri-La Mactan, Cebu, have formalized a strategic partnership through a high-level contract signing, naming Eastern as the resort’s official internet and ICT service provider. The collaboration marks a significant milestone in strengthening digital infrastructure at one of Cebu’s most iconic island destinations, underscoring how world-class hospitality today is powered by equally premium digital connectivity.

Beginning January 2026, Eastern Communications will provide Shangri-La Mactan with 1000 Mbps of its Internet Direct Service (IDS), supporting both guest-facing digital experiences and the resort’s internal operations. Designed for large enterprise environments, Eastern IDS is a premium, dedicated internet solution with a 1:1 contention ratio that ensures stable, consistent, and reliable connectivity even during peak usage periods.

In the hospitality sector, especially in regional and island destinations, dependable high-speed internet is a necessity in daily operations. From seamless guest check-ins and uninterrupted in-room connectivity to operational systems that support service excellence, safety, and efficiency, connectivity plays a central role in shaping the modern resort experience. Through this partnership, Shangri-La Mactan enhances its ability to deliver a smooth, digitally enabled stay that meets the expectations of today’s always-connected travelers. According to the Department of Tourism (DoT), Cebu is listed among the top travel destinations in the country, and its capital city drew in 102,124 visitors during the holiday break. This surge was just ahead of Lapu-Lapu City hosting the 45th Association of Southeast Asian Nations (ASEAN) Tourism Forum this January.

“Providing an exceptional guest experience means ensuring that connectivity is effortless and reliable throughout the resort,” said Dave Junker, General Manager of Shangri-La Mactan. “By working with Eastern Communications, we are strengthening our digital capabilities in a way that supports both our guests and our teams, allowing us to consistently deliver the exceptional service Shangri-La is known for.”

The collaboration reinforces Eastern Communications' position as a trusted connectivity partner for enterprises that require robust infrastructure and dependable, personalized support. Bringing enterprise-grade connectivity to a premier island resort demonstrates the telco provider’s commitment to enabling businesses to operate at their best—regardless of location.

“Connectivity is fundamental to how businesses serve their customers and how guests experience a destination,” said Anthony Co, Head of Sales - Regional Operations Groupof Eastern Communications. “Our partnership with Shangri-La Mactan reflects our commitment to ensuring reliable, high-quality internet and digital services to businesses in areas that have high growth potential.”

The partnership reflects a shared vision of helping organizations reach beyond boundaries. As businesses across the country continue to evolve, Eastern Communications remains committed to empowering its partners to move forward with confidence and to dare to soar by building on strong digital foundations supported by responsive, human-centered service.

As Eastern Communications expands its footprint across the Philippines, its partnership with Shangri-La Mactan highlights the company’s continued investment in supporting world-class enterprises with future-ready connectivity solutions—proving that even in island destinations, digital excellence can thrive.

To learn more about Eastern Communications and their upcoming partnerships, contact 5300-7000 or visit www.eastern.com.ph.