PLDT Global Sustains Support for Filipinos in the Middle East With Free Call Extension on the Smart Virtual Number and ‘ePadala’ Zero Convenience Fee

Amid continued tensions impacting parts of the Middle East, PLDT, through its international arm PLDT Global Corporation (PLDT Global), is reaffirming its commitment to keep overseas Filipinos connected to their loved ones by extending its free calls to the Philippines service via the Smart Virtual Number (SVN) on the TinBo (Tindahan ni Bossing) app platform until April 30, 2026, 11:59PM (MNL Time).

Through the extended service, Filipinos in Bahrain, Kuwait, Iraq, Oman, Qatar, the United Arab Emirates, Iran, Israel, and Saudi Arabia can continue making free calls to PLDT, Smart, and other Philippine networks using their Smart Virtual Number on the TinBo app. The initiative ensures that overseas Filipinos can stay connected with their families and access critical support without worrying about call charges, especially amid movement restrictions and emergencies.

Zero convenience fees on ePadala for Pinoys in Saudi & the UAE

For Filipinos in Saudi Arabia and the UAE, TinBo is also waiving convenience fees on ePadala transactions made by registered users via www.tinbo.ph until April 30, enabling a convenient and more affordable way of sending support to their families in the Philippines.

“Extending our free calls and ePadala services is our way of standing by Filipinos in the Middle East during this challenging time,” said Albert Villa-Real, President and CEO of PLDT Global. “We at PLDT Global remain committed to being a pillar of support for our kababayans, providing them with reliable communication and fintech solutions to help them stay connected and have peace of mind, especially in times of crisis and uncertainties.”

In addition to free calls to Philippine mobile and landline networks, the Smart Virtual Number also allows users to place free calls to essential government hotlines, including the Department of Migrant Workers–Overseas Workers Welfare Administration (DMW OWWA) 1348 hotline and the 1343 Action line Against Human Trafficking, providing 24/7 access to assistance and information.

The Smart Virtual Number is a SIM-less Philippine mobile number available via the TinBo app and marketplace. Beyond free calls, it enables Filipinos abroad to receive one-time PINs (OTPs) from Philippine banks and e-wallets, supporting secure and seamless online transactions wherever they are in the world.

How to avail of free calls via Smart Virtual Number

1. Download the TinBo app on Google Play or App Store.
2. Log in or create a free TinBo account via the app or at https://www.tinbo.ph
3. Subscribe to a Smart Virtual Number and complete SIM registration to start making free calls

How to avail the ePadala zero convenience fee

1. Log in to your TinBo account at https://www.tinbo.ph
2. Click the ePadala icon on the home page.
3. Choose the Philippine bank or e-wallet and the e-voucher denomination.
4. Enter the promo code EPADALAZERO at checkout to enjoy a zero convenience fee.

The ePadala zero convenience fee offer and the SVN free call extension for TinBo users in the Middle East reflect PLDT Global’s commitment to deliver relevant and timely services to the overseas Filipino community, empowering them through solutions that support their ever-evolving needs, especially when they need them most.