Globe Enhances Loan Repayment for Prepaid and TM Users, Helping Filipinos to Keep Going During These Times

Globe continues to make connectivity more accessible for Filipinos by enhancing its load and promo loan services for Globe Prepaid and TM customers, giving users a reliable way to stay online, call, or text even when they run out of balance.

For many Filipinos, mobile phones are lifelines for work, school, family communication, and emergencies. But running out of load during critical moments, especially today’s global energy crisis, remains a crippling challenge.

Through its Promo and Load Loan for Globe Prepaid and Utang Load/Promo for TM, Globe enables customers to borrow load or promos instantly and pay later, helping them stay connected when it matters most.

These services provide immediate access to call, text, and data offers, even with zero balance, removing barriers to communication during urgent or everyday situations. From urgent needs to everyday connectivity, Globe’s loan services are designed to support customers across different moments of need.

At its core are bite-sized emergency offers, which are available to all subscribers and provide instant access to small amounts of data, calls, or texts, ideal for urgent situations such as reaching loved ones, sending a message, or quickly going online when the balance runs out.

At the same time, eligible customers can also access higher-value loan offers, including load loans and popular promos such as Go59 and EZ50. These provide more data, calls, and longer validity, helping customers stay connected not just in emergencies, but for their everyday digital needs.

Simple, Seamless, and Flexible Repayment

Repayment is designed to be simple and seamless, with loan amounts automatically deducted upon the user’s next reload. To better match how customers use mobile today, Globe has enhanced repayment by enabling collections through promo purchases. A portion of the open-access data from a customer’s promo top-up is automatically allocated toward settling their existing loan, helping them repay gradually and regain access to the service faster.

Globe collects up to 50% of the open-access data from a purchased promo, ensuring customers still retain at least half of their data for their own use. If the allocated data is not enough to fully cover the loan, a partial payment is applied based on a data-to-peso conversion, with any remaining balance collected in the next transaction. This enhancement makes repayment more flexible and aligned with evolving customer behavior, especially as more users purchase promos directly instead of regular load.

“This is about understanding the real, everyday moments our customers go through,” said Eric Tanbauco, Vice President and Head of Globe Consumer Mobile Business. “Whether it’s an emergency, work, or staying connected to family, we want our customers to have the confidence that they can keep going. By making access to load and promos more flexible, we’re helping remove the friction that can interrupt those important moments.”

With loan offers accessible via the GlobeOne app, Facebook, *143#, and SMS, Globe Prepaid and TM users can conveniently get the connectivity they need anytime, anywhere, without the immediate need to top up.

This initiative reinforces Globe’s broader commitment to deliver reliable, always-available connectivity, aligned with its brand promise of helping Filipinos move forward in a fast-changing world.

Globe continues to support customers not just with products, but with solutions designed around real-life behavior, ensuring that even in small but critical moments, no one gets left behind.

For more information, visit https://www.globe.com.ph/go-forward-together.

Smart, fintech app BillEase strengthen partnership, elevating customer experience

PLDT’s wireless unit Smart Communications, Inc. (Smart) and financial technology app BillEase have strengthened their partnership to elevate the experience of Filipino customers through various initiatives.

“With customer-centricity as our guiding light, we continuously provide tailor-fitted products that customers can avail in a seamless loading experience through our fintech partners to help them connect to our fastest 4G and 5G networks and use technology for their work, school, entertainment, or lifestyle,” said Chito M. Franco, Consumer Sales VP and Head of Key Accounts at PLDT and Smart.

 

With over 1.8 million monthly active BillEase app users, Smart and TNT prepaid customers are provided another option to conveniently top up their load using their mobile phones. They also have a Buy Now, Pay Later program to assist customers who might need to purchase load immediately and pay on a later date.

 

“The Buy Now, Pay Later option allows Smart and TNT customers to pay for their top-up in interest-free or interest-bearing plans, whichever is more convenient for them. This option underscores our commitment to providing financial flexibility, empowering customers to manage their finances effectively while staying connected," said Kurt Molina, Head of Merchant Products at BillEase, a partner working with RMS Reloads (Philippines) Inc.

 

Aside from these initiatives, Smart and BillEase also rolled out a promo where customers could win a Samsung Galaxy A54 by simply loading via the app.

 

The promo winner and Smart customer, 28-year-old Carlo Afable from Metro Manila, accepted the award during a small turnover ceremony held at the BillEase office in Makati City.

 

“I use BillEase to buy load because it’s more convenient because of their Buy Now, Pay Later program. I also use the Smart network because it’s really fast,” Afable said.

 

Smart’s network performance is enabled by the PLDT Group’s integrated fixed and wireless networks. Smart's mobile network, which covers 97% of the population, is supported by PLDT's total fiber footprint of over 1.1 million cable kilometers, consisting of over 0.9 million cable kilometers of domestic fiber and more than 200,000 cable kilometers of international fiber as of the end of 2023.

 

Smart's key partnerships and network initiatives are aligned with the PLDT Group’s endeavors to provide connectivity to all and support the United Nations Sustainable Development Goals (UNSDG), particularly on SDG No. 9 – Industry, Innovation, and Infrastructure. These also reinforce the Group’s support for the Government's overall digitalization thrust.

PLDT Enterprise helps grow digital payments in PH with PayMaya

(Manila, Philippines – August 2020) In line with its objective to help Filipinos and their businesses go beyond brick and mortar operations and expand through e-commerce, PLDT Enterprise – together with PayMaya, helps grow digital transactions in the country through contactless and digital payments for consumers and businesses.

As the country imposed quarantine measures to curb the fight against COVID-19, consumers, and businesses relied heavily on online transactions to continue accessing and delivering goods and services despite the restrictions. Merchants and SMEs either launched or expanded they're online store offerings and adopted cashless payments.

PayMaya, in this regard, aided businesses during this critical time by enabling consumers to send payments or do bank transfers through the PayMaya app—empowering both retailers and consumers to buy and sell online from the safety and comfort of their own homes.

SilverWorks, the leading retailer of sterling silver jewelry in the country is one of the businesses that adopted cashless transactions to continue its operations in recent months. “When the whole country was on lockdown, the only source of revenue for SilverWorks was through our online platforms. For many who did not want to take the risk of infection through the exchange of cash, SilverWorks was able to offer the most convenient way to pay through online digital payments like PayMaya,” said Louie Ocampo Gutierrez, Managing Director of SilverWorks.

Recognizing the growing need of businesses for zero-touch payments, PLDT Enterprise bundles PayMaya into the group’s end-to-end suite of ICT and digital business solutions. With this inclusion, customers of PLDT Enterprise can now also be equipped with PayMaya’s extensive digital payments solutions to help them and their business thrive in the New Normal by accepting contactless payment options.

“The combination of PLDT Enterprise's global-class ICT and digital solutions and PayMaya's game-changing digital financial services will make it easy for enterprises to transition and bring their business back on the path of growth,” said Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups.

During the lockdown, retailers that did not have a robust presence online have also utilized payment links from PayMaya’s Digital Invoicing solution to send to their customers via email, chat apps and SMS allowing them to pay using their credit or debit cards or via e-Wallets

And as the quarantine measures continue, businesses are likely to rely more on technology and digital channels in continuing their operations. In support, PLDT Enterprise recently launched its latest broadband service called BEYOND FIBER—which now also integrates PayMaya as an add-on to enable offices and stores to accept online payments via PayMaya Business.

“Digital payments will be a permanent fixture and I see PayMaya cashless payments to become the preferred option especially for Silverworks' tech-savvy young adult target market,” Gutierrez added.

Soon, PayMaya will be expanding business opportunities available for retailers such as SilverWorks via its newly launched PayMaya Negosyo app that allows MSMEs to accept digital payments and offer other services to their customers.

“With the changing landscape brought by the current situation, cashless is definitely emerging to be the preferred payment option of both consumers and enterprises. PayMaya together with PLDT Enterprise is here to help businesses adapt quickly and respond to the evolving payment needs of their customers, who are increasingly going digital,” said Shailesh Baidwan, President of PayMaya.

PayMaya will also be introducing an easier and smoother way for merchants to sign up and submit requirements online for the various PayMaya Enterprise payment solutions that are available to them.

To learn more, visit pldtenterprise.com or enterprise.paymaya.com.

Globe Offers up to 6 months Installment Payment for postpaid customers

As Filipinos continue to face the challenges brought on by the community quarantine, Globe is offering its postpaid customers a flexible way to settle their outstanding balances through an installment payment program.  All Globe Mobile Postpaid and Globe At Home customers, including business and enterprise customers, are eligible to avail of this program starting May 15, 2020. 

Under this program, customers need not worry about staying connected as they can settle their Globe bills in installment terms of up to 6 months.  Customers may enroll online between May 15 to June 15. Business customers may also get in touch with Globe account managers for enrollment and other details. 

“We understand that many of our customers are worried about their finances due to community quarantine. We are offering our installment payment options in the hope that it will help ease their expenses and allow them to expand their budget for essentials,” said Ernest Cu, President, and CEO at Globe. 

Customers may also view and opt to settle their bills inside the safety and security of their homes through Globe’s customer service apps -- GlobeOne and Globe At Home. GCash is also another available alternative for settling bills anytime and anywhere. For business customers, they may also use bank online payment and wire transfer services.

To register and learn more about the Installment Payment Program and other important bills and payment information, customers can access the Globe website https://www.globe.com.ph/installment.

Globe extends bill payment due dates up to May 15

Globe Telecom is extending the bill payment due dates for its mobile and broadband postpaid customers, including all business and enterprise clients nationwide, up to May 15.

This in effect, gives Globe customers up to 60 days of bills payment extension equivalent to two months of unpaid bills. Globe initially provided a 30-day bill payments extension which expired on April 15. 

Customers may expect a larger amount in their next bill due to previous unpaid bills prior to April. Any late payment fee that may reflect on their Globe At Home billing statements during this period will be waived.

The move is in response to the national government’s decision to continue the enhanced community quarantine in Luzon wherein people are requested to stay at home and practice social distancing to minimize possible exposure to the COVID-19 virus. Local government units in other parts of the country have also adopted similar measures.

“We want to ease the worries of our customers who cannot leave their homes yet and who may be financially burdened due to the adverse effects of the COVID-19 pandemic on businesses and employment,” said Globe President and CEO Ernest Cu.

However, for those who want to avoid the burden of accumulated bills, Globe said they may still opt to settle their bills using any of the company’s digital channels --  GlobeOne app and Globe At Home app where they can also monitor data usage and subscribe to offers.  GCash is another available alternative for settling bills anytime and anywhere.  For business customers, they may also use bank online payment and wire transfer services.

Meanwhile, Globe reiterated that as part of its commitment to keeping customers connected while inside the security and safety of their homes, Mobile Postpaid and Platinum customers are given an option to temporarily suspend their monthly spending limit or extend existing suspension further.

The spending limit is a special feature that helps customers take better control of their Postpaid spending. It is the maximum amount that can be used for services when one has exceeded the monthly plan, in order to stay within budget and avoid bill shock. For more information on the spending limit and how to suspend it, please read https://www.globe.com.ph/help/postpaid/spending-limit.html